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Unpacking the Marketing Showdown Between Black Friday and Cyber Monday

November 22, 2024

Black Friday and Cyber Monday are two of the most critical shopping events for businesses worldwide. Together, they generate billions of dollars in sales and shape consumer behavior for the holiday season. However, despite their similarities, these events require distinct marketing strategies to maximize impact. Here’s a breakdown of their unique dynamics and what businesses can learn from them.

The Origins of Black Friday and Cyber Monday

The history behind Black Friday and Cyber Monday offers a fascinating insight into their evolution. Black Friday, an American tradition from the mid-20th century, started when retailers began slashing prices the day after Thanksgiving to kick off the holiday shopping season. This led to intense consumer demand, particularly in brick-and-mortar stores, and created a “black ink” effect for stores as profits surged.

Cyber Monday, on the other hand, originated in 2005 as online shopping began to gain momentum. With e-commerce on the rise, marketers noticed a significant spike in sales on the Monday after Thanksgiving. Capitalizing on this trend, Cyber Monday became a dedicated day for online discounts, emphasizing digital convenience for holiday shoppers who preferred avoiding in-store chaos. Together, these two days encapsulate the shift in consumer habits from physical stores to the digital realm, each with unique characteristics that drive their success.

Key Differences Shaping the Shopping Experience

Black Friday and Cyber Monday may focus on discounts, but their distinct shopping experiences demand tailored strategies. Black Friday highlights urgency and exclusivity, traditionally driven by in-store promotions and limited-time deals that boost foot traffic. Meanwhile, Cyber Monday thrives online, offering a convenient, personalized shopping experience through tools like cart abandonment recovery and email retargeting. For businesses, understanding these differences is key to meeting consumer expectations and maximizing sales on both days.

Black Friday: Tradition Meets In-Store Power Historically, Black Friday has been synonymous with in-store shopping and steep discounts on big-ticket items like electronics and home appliances. While online sales have grown, in-person experiences remain a focal point for many retailers.

Shopping Behavior: Black Friday shoppers are often deal-hunters looking for limited-time, high-value offers. Retailers can leverage this urgency with flash sales and exclusive early-bird deals.
Marketing Tips: Early promotions are key to capturing attention. Many retailers start Black Friday campaigns as early as October, using teasers on email and social media to build anticipation and ensure shoppers are prepared for the upcoming deals.

Cyber Monday: The Digital Giant

Cyber Monday, initially created to encourage online shopping, focuses heavily on e-commerce. It caters to shoppers who prefer browsing from home and offers a broader range of discounts, including tech gadgets, fashion, and digital services, providing a stress-free shopping experience.

Shopping Behavior: Shoppers on Cyber Monday are typically more tech-savvy and prioritize convenience. Personalized product recommendations and seamless checkout experiences are essential to stand out.
Marketing Tips: AI-driven solutions like chatbots and personalized email campaigns can help businesses engage shoppers in real-time and drive conversions.

Marketing Strategies: Tailoring Your Approach for Each Event

Businesses must tailor their marketing strategies uniquely for Black Friday and Cyber Monday, as each day has different selling environments and shopper mindsets. For Black Friday, emphasizing urgency and exclusivity through email countdowns, “sneak peek” deal announcements, and early bird sales can heighten anticipation. Physical retailers can benefit significantly from leveraging local SEO and Google Ads to reach customers in their vicinity, reinforcing the in-store allure.

Personalization: Tailor offers based on browsing history and past purchases. Personalized messaging can boost engagement and loyalty.
Bundling and Free Shipping: Create bundle deals and offer free shipping to increase cart values and reduce purchase hesitation.
AI and Automation: Leverage AI to optimize product recommendations and automate responses to customer queries.

Black Friday and Cyber Monday may share the goal of driving sales, but their strategies and execution differ significantly. By understanding their nuances, businesses can craft campaigns that resonate with each audience and maximize their holiday season success.

Social Media Strategies: Which Platform Rules Each Day?

Social media platforms play a decisive role in promoting deals, but each platform resonates differently on Black Friday and Cyber Monday. For Black Friday, platforms like Facebook and Instagram are key, providing visual, impulse-driven shopping experiences ideal for real-time deal promotions and shoppable ads. Many retailers use Instagram Stories to offer flash sales and behind-the-scenes content to excite their audience and increase engagement in the days leading up to Black Friday.

For Cyber Monday, platforms like Twitter and Pinterest show a unique edge. Twitter allows real-time updates, which can be crucial for flash sales and limited-time offers on this fast-paced day. With its emphasis on curated collections, Pinterest enables e-commerce brands to showcase Cyber Monday deals in visually appealing formats that encourage sharing. A strategic presence on the right social platforms, tailored to each day’s tone, ensures maximum visibility and connection with the right audience.

The Future of Black Friday and Cyber Monday Marketing

As consumer behaviors and technology evolve, the future of Black Friday and Cyber Monday marketing promises to be dynamic. Hybrid shopping models combining online and offline experiences are becoming more prevalent. Some brands are experimenting with extended sales or month-long campaigns, reducing the intensity of single-day shopping frenzies but creating more opportunities for interaction.

Moreover, eco-consciousness is shaping how brands approach these days, with some companies now focusing on sustainable promotions or “Green Friday” alternatives. Social media will likely continue to play an influential role, with emerging platforms like TikTok and augmented reality tools potentially transforming how brands engage audiences. Adapting to these trends will be vital for businesses to stay relevant and meet evolving customer expectations.

Blog

Breaking Molds: Strategies to Stand Out in a Fast-Paced Market

Emmanuel Rojas

August 8, 2024

In today’s fast-paced market, the pressure to differentiate is more urgent than ever. With technology advancing rapidly and consumer preferences shifting constantly, businesses must keep up and find ways to stand out. The ability to break molds—challenging the status quo and innovating beyond conventional boundaries—is crucial for capturing attention and building a loyal customer base.

Rapid technological changes, short product life cycles, and intense competition characterize the modern marketplace. These elements demand agility and innovation. Successful brands differentiate themselves with unique value propositions (UVPs) and compelling stories. They don’t just fit into the market; they redefine it.

The Importance of Differentiation

In a crowded market, blending in can be a significant risk. Companies that fail to distinguish themselves often compete on price, reducing profitability. On the other hand, those who innovate can create a unique space in the consumer’s mind. For instance, Apple’s focus on design and user experience has set it apart in the tech industry, making its products highly desirable even at premium prices.

To stand out, businesses must:

Identify their unique value proposition: Understand what makes your brand different and why customers should choose you over competitors. This could be based on product quality, exceptional customer service, or a unique brand story
Leverage strengths and minimize weaknesses: Focus on your core competencies and work on areas of improvement.
Craft a compelling brand story: A narrative that resonates emotionally with your audience can create a strong, lasting connection.

Innovation and Creativity

Innovation is at the heart of breaking molds. Encouraging creative thinking and embracing risk is essential. Companies like Tesla have revolutionized the automotive industry by pushing the boundaries of electric vehicles. This type of forward-thinking has not only set them apart but has also defined new industry standards.

Here are some strategies to foster innovation:

Encourage experimentation: Allow employees to explore new ideas and test new approaches.
Embrace failure as a learning process: Not every idea will succeed, but failures can provide valuable insights.
Implement ideas effectively: Transition innovative concepts from the drawing board to the market swiftly and efficiently.

Differentiation through Design and Experience

Product and service design plays a critical role in differentiation. Customization and personalization can significantly enhance the customer experience. For example, Nike’s shoe customization options allow customers to design products that reflect their unique tastes, fostering a stronger connection with the brand.

Moreover, a seamless user experience (UX) is vital. Companies should focus on intuitive design and functionality, ensuring every customer interaction is smooth and enjoyable. A positive UX can lead to increased customer satisfaction and loyalty.

Building Customer Loyalty and Community

Creating a loyal customer base involves more than offering a great product. It requires building trust through authenticity and transparency. Companies should communicate openly with their customers, admit mistakes, and demonstrate a commitment to improvement.

Building a community around the brand can also foster loyalty. This can be done through social media groups, forums, and events where customers can connect with the brand. A strong community can turn customers into brand advocates who promote the brand organically.

Leadership and Company Culture

Leadership plays a pivotal role in breaking molds. Leaders should inspire confidence and encourage bold moves. They should also foster an innovative and agile workplace where employees feel empowered to take initiative and propose new ideas. This can lead to intrapreneurship—where employees act like entrepreneurs within the company, driving innovation from within.

Monitoring Trends and Competitors

Staying ahead in a fast-paced market requires vigilant monitoring of industry trends and competitors. Companies should also monitor emerging technologies and shifts in consumer behavior. Competitive analysis can provide valuable insights into market dynamics and help identify opportunities for differentiation.

Adapting to market changes often involves pivoting strategies. This could mean exploring new products, entering new markets, or altering the business model. Companies must be agile and willing to change course when necessary.

Case Studies and Key Takeaways

Brands like Airbnb, which disrupted the hospitality industry with its unique business model, and Netflix, which revolutionized content consumption, exemplify the success of breaking molds. These companies didn’t just adapt to changes; they drove them.

Key takeaways include:

Innovate continuously
Build a strong brand identity
Stay agile and adaptable

Breaking molds in a fast-paced market is not just a strategy; it’s a necessity. The journey involves innovation, differentiation, and a deep understanding of market dynamics. By standing out, companies attract attention and build lasting relationships with customers. The rewards for those willing to take bold steps are significant, from increased market share to a loyal customer base.

Blog

How Hyper-Personalization Transforms Marketing

Emmanuel Rojas

June 6, 2024

In the ever-evolving digital marketing landscape, hyper-personalization has emerged as a game-changing strategy. By leveraging data and advanced technologies, businesses can create highly individualized marketing experiences that resonate deeply with consumers. This article explores the transformative power of hyper-personalization in marketing, highlighting its importance, benefits, and implementation strategies.

Overview of Hyper-Personalization in Marketing

Hyper-personalization goes beyond traditional personalization by using real-time data and AI to deliver content and experiences uniquely tailored to individual customers. This approach ensures that every interaction is relevant, engaging, and valuable, fostering a stronger connection between the brand and its audience.

Importance of Personalized Marketing Strategies

Personalized marketing strategies are crucial in today’s competitive market. They not only enhance customer engagement but also drive higher conversion rates and foster long-term loyalty. By addressing individual preferences and behaviors, businesses can create more meaningful interactions that increase satisfaction and advocacy.

The shift from mass marketing to hyper-personalization marks a significant evolution in how businesses communicate with their audiences. While mass marketing relies on generic messages aimed at a broad audience, hyper-personalization focuses on creating unique experiences for each customer, enhancing relevance and impact.

The Role of Data in Hyper-Personalization

Types of Data Used for Hyper-Personalization

Hyper-personalization relies on various types of data, including demographic, behavioral, and transactional data. By combining these data points, marketers can gain a comprehensive understanding of each customer, allowing for more precise targeting and messaging.

How Data Collection Enhances Personalization Efforts

Effective data collection enhances personalization efforts by providing the insights needed to create relevant and engaging experiences. Advanced analytics and data integration tools help marketers make sense of large datasets, identifying patterns and trends that inform their strategies.

Hyper-Personalization Techniques

Dynamic Content Customization

Involves altering website content, emails, and advertisements based on individual user data. This technique ensures that each customer sees the most relevant content, increasing engagement and conversion rates.

Real-Time Behavioral Tracking

Allows marketers to monitor customer actions as they happen. By understanding how customers interact with their brand in real-time, businesses can deliver personalized experiences that are timely and contextually relevant.

Predictive Customer Segmentation

Uses AI and machine learning to group customers based on predicted future behaviors. This enables marketers to target segments with personalized messages that are likely to resonate and drive action.

Tailored Customer Journeys in E-Commerce

In e-commerce, tailoring customer journeys involves personalizing every touchpoint, from product recommendations to checkout processes. This enhances the shopping experience, increasing the likelihood of conversions and repeat purchases.

Case Studies of Successful Hyper-Personalization

Artificial Intelligence is now a crucial element in personalized customer experiences. Its abilities go beyond traditional data analysis, allowing for real-time personalization previously seen only in science fiction.

Amazon uses data including a user’s name, search query, average time spent searching, past purchase history, average spend amount, and brand affinity to create a curated selection of products that they’re most likely to buy.

Starbucks truly masters hyper-personalization! Leveraging AI, this coffee brand taps into real-time data to craft exclusive offers tailored to users’ preferences, habits, and purchase history. With over 400,000 unique hyper-personalized messages, coffee enthusiasts experience a bespoke connection with the brand every time they engage.

Creating a Hyper-Personalization Strategy

Identifying Your Target Audience

This involves understanding customer demographics, behaviors, and preferences to tailor marketing efforts effectively.

Setting Personalization Goals and Objectives

Ensures that marketing efforts are aligned with business objectives. This includes defining specific outcomes, such as increased engagement or higher conversion rates.

Choosing the Right Tools and Technologies

Is essential for implementing hyper-personalization. Businesses should invest in advanced analytics, AI, and machine learning platforms that enable effective data collection and analysis.

Future Trends in Hyper-Personalization

Voice and conversational marketing are emerging trends in hyper-personalization. Technologies like voice assistants and chatbots offer new opportunities for personalized customer interactions.

The integration of augmented reality (AR) is transforming personalized experiences. AR allows businesses to create immersive, interactive experiences tailored to individual customers. Emerging technologies such as blockchain and advanced AI will further enhance hyper-personalization, providing new ways to collect, analyze, and utilize customer data for more effective personalization.

Hyper-Personalization for Small Businesses

There are several affordable strategies and tools available to assist small businesses in implementing hyper-personalization. For instance, platforms like Mailchimp and Shopify provide cost-effective personalization features designed to enhance engagement and drive conversions.

Numerous case studies illustrate the positive impact of hyper-personalization on small businesses. These examples showcase how small businesses can leverage personalization to compete with larger corporations and achieve substantial growth.

Integrating Hyper-Personalization with Other Marketing Strategies

Combining Personalization with Content Marketing

Combining personalization with content marketing involves creating tailored content that resonates with individual customers. This approach enhances the relevance and impact of content marketing efforts.

Enhancing SEO through Personalized Content

Enhancing SEO through personalized content involves using data to create content that meets the specific needs and interests of target audiences. This strategy improves search engine rankings and drives organic traffic.

Conclusion

Hyper-personalization offers numerous benefits, including enhanced customer engagement, improved conversion rates, and increased loyalty. By leveraging advanced technologies and data, businesses can create highly individualized experiences that resonate with customers. Incorporating hyper-personalization into marketing strategies is essential for driving engagement and boosting conversions. As technology continues to evolve, businesses must stay ahead of the curve, continually refining their personalization efforts to meet the ever-changing needs of their customers.

Blog

Decoding AI Trends: Predictive AI vs. Generative AI

Emmanuel Rojas

May 23, 2024

In today’s fast-paced landscape, artificial intelligence (AI) stands at the forefront of innovation. Understanding the nuances of AI trends, particularly predictive AI and generative AI, is crucial for grasping the trajectory of future developments.

Artificial intelligence (AI) has evolved from theoretical concepts to practical applications in multiple industries, experiencing exponential growth through the transition from rule-based systems to machine learning and deep learning algorithms. As AI becomes integral to modern society, understanding its ongoing trends is crucial for driving technological advancement and societal progress, revolutionizing business processes and enhancing healthcare outcomes.

Predictive AI: A Deep Dive

Predictive AI encompasses algorithms and models designed to forecast future outcomes based on historical data patterns. By leveraging advanced statistical techniques and machine learning algorithms, predictive AI empowers organizations to make informed decisions and anticipate future trends.

Predictive AI finds applications across diverse industries, including finance, healthcare, marketing, and manufacturing. From predicting customer behavior to optimizing supply chain logistics, the applications of predictive AI are vast and multifaceted.

Advantages of Predictive AI Systems

Predictive AI equips organizations with the ability to make data-driven decisions, thereby minimizing risks and maximizing opportunities. By analyzing large datasets and identifying patterns, predictive AI enables proactive decision-making in dynamic business environments.

In industries such as retail and e-commerce, predictive AI enhances the customer experience by personalizing recommendations and anticipating consumer preferences. By understanding individual behaviors and preferences, businesses can tailor their offerings to meet the unique needs of each customer.

In the manufacturing sector, predictive AI plays a crucial role in optimizing equipment maintenance schedules and minimizing downtime. By analyzing sensor data and identifying potential failures in advance, predictive AI enables proactive maintenance strategies, thereby reducing costs and improving operational efficiency.

Challenges and Limitations of Predictive AI

One of the primary challenges associated with predictive AI is the ethical and legal implications surrounding data privacy. As organizations collect and analyze vast amounts of personal data, concerns arise regarding the potential misuse or unauthorized access to sensitive information.

Predictive AI algorithms rely heavily on historical data patterns to make future predictions. However, this reliance on past data may lead to biases and inaccuracies, particularly in rapidly evolving environments where historical trends may not accurately reflect future outcomes.

Generative AI: A Deep Dive

Generative AI, also known as creative AI, refers to algorithms capable of generating new content, such as images, music, or text, that mimics human creativity. By employing techniques such as deep learning and neural networks, generative AI unlocks new possibilities in creative expression and innovation.

Generative AI finds applications across a wide range of creative industries, including art, music, fashion, and design. From generating unique artworks to composing original music, generative AI empowers artists and creators to explore new avenues of expression and experimentation.

Advantages of Generative AI Systems

Generative AI enables automated content creation and personalization, allowing businesses to scale their creative output and tailor content to individual preferences. From generating personalized product recommendations to creating dynamic advertisements, generative AI revolutionizes content marketing strategies.

In the field of design and art, generative AI serves as a tool for inspiration and collaboration. By generating novel design concepts and exploring unconventional artistic styles, generative AI expands the boundaries of creativity and fosters innovation in visual arts and design.

Challenges and Limitations of Generative AI

One of the challenges associated with generative AI is maintaining quality control and ensuring the authenticity of generated content. As AI algorithms generate increasingly realistic outputs, distinguishing between authentic and AI-generated content becomes more challenging, raising concerns about credibility and trustworthiness.

Generative AI blurs the lines between original and derivative works, posing challenges to traditional notions of intellectual property rights. As AI-generated content becomes more prevalent, questions arise regarding ownership, attribution, and copyright protection in creative industries.

Generative AI algorithms may inherit biases present in training data, leading to unintended outcomes and perpetuating existing inequalities. As AI-generated content influences perceptions and cultural narratives, addressing bias and discrimination becomes essential to promote diversity and inclusion in creative expression.

Key Differences Between Predictive and Generative AI

Purpose and Functionality: Predictive AI focuses on forecasting future outcomes based on historical data patterns, whereas generative AI is geared towards creating new content or generating novel solutions to problems.
Data Requirements and Processing Methods: Predictive AI relies on structured datasets and statistical modeling techniques to make predictions, while generative AI utilizes deep learning algorithms and neural networks to generate new content from unstructured data.
Impact on Industries and Society: Predictive AI influences decision-making processes and business strategies across various industries, whereas generative AI fosters creativity and innovation in artistic and design domains.
Addressing Bias and Fairness in AI Algorithms: As AI algorithms increasingly influence decision-making processes in various domains, ensuring fairness and mitigating bias becomes paramount to uphold ethical standards and promote social equity. By implementing measures such as bias detection, algorithmic transparency, and fairness-aware training techniques, developers can minimize the impact of biases and ensure that AI systems treat individuals fairly and impartially.

In conclusion, decoding AI trends, particularly predictive AI and generative AI, provides valuable insights into the evolving landscape of artificial intelligence and its profound impact on industries and society. As predictive AI continues to revolutionize decision-making processes and predictive analytics, generative AI unleashes creativity and innovation in content creation and design domains. By understanding the key differences, applications, and challenges of predictive and generative AI, stakeholders can harness the transformative potential of AI technologies while navigating ethical, regulatory, and societal implications to ensure a sustainable and equitable future.

Brands

Beyond Billboards Strategies in Out-of-Home Advertising

Emmanuel Rojas

March 27, 2024

In the fast-paced world of advertising, out-of-home (OOH) strategies lead innovation, transitioning from traditional to digital. The Evolution of Out-of-Home Ads pays homage to billboards’ past and embraces digital mediums, expanding creative horizons and engaging with the audience more personally and in real-time. Next, we’ll explore OOH advertising.

Measuring the Impact of OOH Advertising

In the realm of Out-of-Home advertising, where vast and varied strategies stretch from billboards in bustling city centers to digital screens in tranquil suburban malls, the imperative to gauge their impact accurately has never been more critical. This necessitates a forward-thinking approach, combining traditional metrics with innovative technological solutions, such as geolocation data and AI-powered analytics. By doing so, advertisers can not only assess the reach and frequency of their advertisements but also obtain a deeper understanding of consumer behavior and engagement levels. This dual focus on quantitative and qualitative measurements paves the way for advertisers to refine their campaigns, ensuring they resonate profoundly with their intended audience, all the while optimizing return on investment. In this light, Measuring the Impact of OOH Advertising emerges not just as a challenge but as a golden opportunity for brands to underscore the effectiveness of their ad spend in an unequivocally competitive landscape.

Out-of-Home advertising is undergoing a significant shift, moving from a traditional emphasis on brand awareness to a more nuanced focus on driving conversions. This evolution reflects a deeper understanding of consumer behavior and the pathways to purchase. By integrating interactive technologies such as QR codes, NFC, and AR within OOH advertisements, brands are not just capturing attention but are also creating direct channels for consumer action. These technologies encourage instant engagement, allowing consumers to move seamlessly from viewing an advertisement to undertaking an action such as making a purchase, signing up for more information, or navigating to a website, thereby simplifying the conversion process. For advertisers and brands willing to innovate and adapt, this strategic pivot from awareness to conversion in the realm of OOH advertising represents an exciting opportunity to connect with their audiences in more meaningful and impactful ways, ultimately driving higher ROI and forging stronger customer relationships.

The surge in digital outdoor ads is evident. From 2016 to 2022, the number of digital billboards in the U.S. rose by 80% to 11.5 thousand. This trend attracts brands, opening up new promotion avenues. A 2022 survey found DOOH to be one of the most innovative media for advertisers in the U.S.

Strategically integrating advanced tech in Out-of-Home advertising goes beyond catching the eye; it’s about creating lasting connections. Augmented Reality (AR) turns billboards into immersive portals, blending physical and digital realms for engaging experiences. Digital billboards use programmatic ads for timely, relevant content, maximizing impact through personalization. These innovations in OOH advertising captivate audiences, strengthening the bond between brands and consumers.

Future Trends in OOH Advertising

Anticipating the future directions of outdoor advertising is essential for staying ahead in a competitive market. This section will explore emerging trends such as the integration of Internet of Things (IoT) devices, the growing emphasis on experiential marketing, and the adoption of AI for predictive analytics in campaign planning. Through this forward-looking lens, we underline the evolving landscape of OOH advertising, poised to leverage technological advancements for even greater impact and engagement.

Out-of-Home advertising is evolving with innovative tech like AR and programmatic ads, enhancing brand creativity and consumer engagement. By measuring impact effectively, brands craft resonant campaigns for high returns. The future? Interactive, personalized, and AI-driven. OOH ads offer new ways for connection and conversion.

Blog

Non-Traditional Shoppable Experiences: Unleashing Innovation in E-Commerce

Emmanuel Rojas

February 27, 2024

In the bustling world of digital innovation, the horizon of e-commerce never stands still, forever being reshaped by the hands of technological advancement. As marketers, entrepreneurs, and business leaders, we stand at the precipice of the digital consumer revolution, where shopping is just one click, touch, or voice command away. However, the ‘traditional’ one-dimensional way of retail is rapidly becoming outdated in the face of new, immersive, and interactive shopping experiences.

The race to capture the ever-fragmenting attention of consumers and differentiate brand offerings has accelerated a revolution in e-commerce. The future of shopping is here, and it is dynamic, immersive, and above all, innovative. Let’s explore the cutting-edge strategies and powerful technologies that are redefining the very essence of shopping.

Augmented Reality (AR) Shopping: The Personalized, Interactive Frontier

As Augmented Reality (AR) blends the digital footprints with the physical world, it carves out a new dimension for consumer engagement. In the realm of e-commerce, AR has the singular power to offer hyper-personalized, interactive product experiences that were hitherto unimaginable.

Smartphone applications and web plugins have democratized AR shopping, making it accessible to even the most casual online shoppers. From trying on virtual clothes to visualizing furniture in a room, AR expands possibilities—bridging the gap between the digital product image and physical consumer space.

For customers, AR shopping is a game-changer, reducing uncertainty around size or suitability of products and enhancing consumer confidence. On the retailer side, AR facilitates a deeper level of consumer insight through analytics on virtual try-ons, leading to improved product design and inventory management.

Virtual Reality (VR) Shopping: The Bespoke Immersive Escape

Virtual Reality (VR) constructs a simulated three-dimensional world, beckoning consumers to immerse themselves in a bespoke shopping universe. It’s a step beyond AR, offering a complete sensory experience that fosters brand loyalty like never before.

From virtual showrooms for luxury goods to tailored shopping experiences in VR marketplaces, the applications are manifold. VR transcends physical barriers to deliver exceptional shopping experiences.

However, for those who can access VR, it leads to higher purchase intent, conversion rates, and an immersive brand experience that’s second to none.

Social Commerce: The Community-Driven Shopping Spree

Social commerce takes the conversation where it naturally flows: social media. By integrating shopping capabilities within social platforms, it harnesses the power of community and user-generated content to drive sales.

Platforms like Instagram and Pinterest are not just for browsing—they are now interactive storefronts. With features like in-app purchasing and shoppable posts, social commerce is turning casual browsers into active buyers.

Voice Commerce: The Conversational Conversion Channel

The rise of virtual assistants like Amazon’s Alexa, Google Assistant, and Apple’s Siri has paved the way for a new dimension in e-commerce: voice commerce. It simplifies the shopping process, allowing customers to make purchases with a voice command.

Voice commerce is growing rapidly, with a predicted climb to billions in sales by 2023. This growth is propelled by the speed and convenience it offers, making it a natural fit for the ethos of instant gratification that characterizes the digital consumer.

By leveraging AR, VR, social commerce, and voice assistants, retailers can provide customers with the unforgettable experiences they crave. But at its core, each of these innovations pivots on personalization, interactivity, and user-centric design. When implemented thoughtfully, they not only encourage more conversions but also foster stronger, more loyal customer relationships.

The NOW Gen at CES 2024 encapsulates the spirit of this digital transformation. Here, we celebrate the pioneers and visionaries who drive the unprecedented acceleration of e-commerce. As we stand on the brink of a new shopping era, one with endless opportunities for brands to connect with consumers, we call upon businesses to embrace these unconventional yet powerful tools, to redefine their online presence, and to craft shoppable experiences that truly resonate with the NOW generation.

Blog

This is Why Brands are Using NFTs

admin

August 24, 2022

By now, the amount of talk about non-fungible tokens (NFTs) has reached almost everyone on the internet. There are some things to note about NFTs; today, we will cover some of the things that make them relevant.

Let’s begin by mentioning that NFTs are invaluable; however, at the same time can be purchased and sold. They are unique like diamonds in that no two NFTs, or diamonds, are exactly alike. This is what makes them desirable: uniqueness and scarcity.

A big plus of NFTs is their transparency. Not only are they transparent because they are literally digital, but there are traceable. No matter how many times whoever purchases it, the original owner will be able to track it because of their smart contracts.

An article by The Art Newspaper stated that these smart contracts in NFTs ensure their uniqueness and that the digital assets remain undivided and non-replicable.

It wasn’t long until relevant brands started to use NFTs, which is simple: this is the future they are creating. We are currently moving from an experimental to a more mainstream approach.

According to an article from Zeno Fine Art, “2021 became the year of the NFT, and there was a huge explosion and surge in NFT supply and demand.” This journey began in 2012 with the creation of the first tokens, and big brands started to get involved in the last couple of years.

So, what can we expect from NFTs in the future? First of all, they are here to stay. As we mentioned in our last blog about the Metaverse, they are the future of the internet experience as we know it.

And this is because the NOW Generation is involved in real and digital experiences. NFTs play a big part in this because they allow consumers to purchase a digital representation of an original asset. In other words, they can represent art, audio, video, virtual real estate, virtual worlds, fashion, and so much more, making NFTs important to brands.

Consumers worldwide seek the best experiences, from instant gratification to exciting assets. NFTs are a great way to give consumers a unique experience that will put your brand ahead of the competition. Also, brands must stick to NFTs that are akin to them.

Using NFTs to increase brand awareness needs to be specifically curated for the consumer community of the brand. This means that to continue to bring awareness, brands need to know how their fans perceive them and use NFTs to grow this recognition.

As Web3 settles in, the interaction between consumers and brands will shift. NFTs are essential to maintain and improve these relationships. This innovative aspect of the virtual world can open opportunities to connect with consumers. It is not just about digital items, a digital community for a brand’s biggest fans.

NFTs are relevant to the NOW Gen. Thus, brands will continue incorporating them into their digital marketing strategies. They are a new connection bridge between high-value customers and the brand products and services.

The expectations for the NFTs are still developing. We can’t be a hundred percent sure of what the future holds for these virtual tokens. However, how we virtually connect is changing, and brands must stand on the leading edge of these trends to remain relevant.

Is your brand looking into the future of NFTs? What is your strategy to be part of this trend?

Business

The Digital Gig Economy is on the Rise

admin

July 13, 2022

As the world continues to change, so does the way we work. Noncontractual, short-term, and task-based work is not new, but it has increased in the past few years. For example, many workplaces transformed their operations into a virtual collaboration space during the pandemic. This was a completely new practice and not an easy transition for many. But, at the same time, others with experience in digital gigs found it easy and a great way to keep the economy moving.

The digital gig economy is a clear example of globalization, and its main perk is how it connects companies with qualified talent worldwide. It is growing bigger by the day, and many Americans are turning to it as an alternative to full-time work. In addition, after the COVID-19 pandemic, many job seekers will likely turn to it to get by.

In no way is the gig economy a new practice; its first growth spurt was after the Great Recession. So while many believe it will soon fade away, it has proved to be here to stay and has even evolved into a more digital pathway.

The emergence of the digital gig or platform economy is one of the essential new transformations in the world of work. According to the International Labor Organization, there are two main types of platforms for the digital gig economy: web-based platforms and location-based applications. “An important component of the platform economy is digital labor platforms which include both web-based platforms … and location-based applications (apps).”

The main difference between these two is the kinds of jobs they require. For outsourcing or web-based platforms, the desired results are most likely to be digital products, for example, briefs, creative goods, audiovisual resources, etc., making it easy for people from all over the world to be connected and work together on these digital platforms.

On the other hand, for location-based gigs, digital platforms are the channel of communication between consumer and provider, for example, deliveries, running errands, etc. In this case, the digital platform allows uncontracted service providers to earn a living while making their own schedule and only working as much as they need.

A more digital gig economy is an asset that benefits employees and employers equally. For example, job satisfaction, flexibility, remote work, and professional work are a few positive results of this form of work. However, if we look at these benefits, we can find many reasons for the digital gig not going anywhere.

According to a case study by Brodmin, most gig economy workers are satisfied with their work. “Based on numerous research and publications, there is a general consensus that people who decide to freelance full-time are quite satisfied with the change as well as with their new careers and lifestyle.”

In the last few years, we have seen growth in the freelance worker population, and the flexibility of working remotely is one of the leading causes of this increase. In addition, being able to provide work to someone in a different part of the world, and on the other side, being able to work for a company in a separate geographical area is enticing.

Flexibility has been mentioned multiple times already in this article, and it seems to be with great reason. For example, in their book “Work in the Age of Data,” BBVA’s OpenMind, mentions that flexibility is one of the primary desires of workers because they can obtain professional work from talented collaborators from all over the world while offering a flexible work schedules, pay, or even a flexible workflow. For the Now generation, this is an opportunity to connect with companies and collaborators from around the globe, which encompasses globalization.

The digital gig economy is on the rise. We believe it will continue to grow and benefit many different markets because of the needs of The NOW Generation. Digital gigs are the perfect way to allow younger generations to work using their talent and skills from anywhere they might be, plus giving them the freedom to grow and explore different ways of experiencing life while working.

Blog

The New Brick-and-Mortar: Social Commerce

admin

June 22, 2022

As a society, we constantly look for more convenient ways to cover our need for speed. During the COVID pandemic, formulated marketing strategies to supply consumers’ need for instant gratification were established, like e-commerce and its successor, social commerce.

Social Commerce started appearing in the U.S. a couple of years ago on popular social media platforms. Although social commerce can be new and confusing for many marketers and brands out there, social commerce has come into existence quite seamlessly in the past years.

Social commerce, stemming from eCommerce, refers to the shopping experience that occurs directly on a social media platform like Facebook, Instagram, Twitter, and even TikTok. This trend relates directly to the time consumers spend on social media platforms.

According to Forbes’ article “The Future Of Selling Is Social: Social Commerce Vs. E-Commerce,” consumers spend more time on mobile apps than web browsers. Making social media platforms a most powerful advertising tool than any search engine. “Given that consumers spend more time on mobile apps than on their mobile web browsers, wishful thinking may imply an indirect paradigm shift away from Google, as the world’s most powerful advertising platform, to Facebook.”

The NOW Gen is all about using social media for entertainment, communication, staying in the loop of news and trends, learning, and even commerce. This instant-gratification-looking generation has made the swift move from traditional e-commerce to social commerce because it feels natural to instantly shop what you are discovering in your social media timelines. The seamless addition of social commerce to the consumer’s routine of social media usage will allow its growth and fulfillment.

In the past couple of years, various social media platforms, from Facebook to Twitter, have invested in features to facilitate selling products. These people-connecting platforms are now integrating live stream events, digital stores, and more to become a selling point to its users.

Social commerce for the U.S. is still in its early stages, but it is expected to be just as big as in the Asian markets. On the other side of the globe, specifically in China, social commerce is a popular trend amongst social media users. “About 51.5% … of social media users have or continue to purchase via a social media channel.” It is no surprise, since China is also the global eCommerce market’s leader, that they are also leading this social commerce trend globally. “China continues to lead the global e-commerce market, accounting for 52.1% of all retail e-commerce sales worldwide, with total online sales just over the $2 trillion mark in 2021. It also has the world’s most digital buyers, 824.5 million, representing 38.5% of the global total.”

Many brands are getting on social commerce because the consumer is asking for it. As mentioned above, the NOW generation is known for its need for instant gratification. Therefore, the paramount convenience of social commerce is immediacy.

Consumers are also looking for “mouth-to-mouth” product recommendations, and social commerce allows them to hear directly from brand ambassadors. The social shopping experience is richer than a regular shopping experience. With added social factors, consumers can seamlessly complement their social interactions with the brands they know, trust, and hear from new products or brands.

As Ad Age has mentioned in their article, “Shopping Trends Every Marketer Should Embrace In 2022”, getting on board with the social commerce experience will give consumers the convenience and engagement they are looking for. “Expanding virtual shopping experiences appearing on social platforms will entice consumers who want a more engaging and convenient way to shop online. The in-store experience will never look the same as everything from easing curbside pickup to concierge services to enhanced AR/VR visualizations will become normal features. Moving forward, brands that engage directly with consumers via content and creator-influenced experiences that come enabled with commerce functionality will capture significant market share.”

Brands are learning from China to implement social commerce strategies. Some trends you can look out for include: video, live stream shopping, live chat, and social influencers. The consumer is looking for these things to be convinced that your product, and brand, is the best option. If you are looking to join the social commerce movement, consider the following ideas:

Choose the right platform and format to showcase your business. It is critical to understand what social platform is used more by your consumer segment. Also, evaluate how you will present your products on social media, now your newest storefront.

Prioritize quality visuals. The social media consumer is constantly flooded with thousands of videos on social media. Your business needs to stand out from the rest to make an impactful shopping experience. Take your time to tailor these assets for your brand and product.

Finally, although this new way of commerce is significantly increasing in our markets, don’t forget to constantly evaluate and adjust your strategy. With the NOW generation, speed and change are crucial to success. Social commerce is here to stay; take advantage of it.

Brands

The role of CPG’s in a hyperconnected world

admin

August 16, 2021

We are just a few months away from the beginning of 2022, and the changes in consumer behavior and expectations that changed during the global pandemic crisis have made something very clear to companies worldwide, and that is that these behaviors are here to stay.

This has pushed the CPG industry to be the ambassadors of change and the innovators of the industry, through strategies that integrate seamlessly the offline and online, and this is because nowadays we live in a hyper-connected world, where convenience is what drives consumers to seek unique and fast experiences aligned not only to their shopping purposes, but also to their personal ones. In the recent “State of the Connected Customer” study by Salesforce, it was found that 80% of consumers believe that their experience with a brand is just as important as the quality of services and products, and that this experience is key to increasing loyalty and therefore long-term profit. In addition, 88% felt that brands that listen to their needs are seen as better-quality brands.

To create this profit, and not fall behind, CPGs have opted for vital strategies to meet the expectations of their consumers. From buying DTC companies, to giving consumers the ability to create their own product according to their needs. We will highlight some of these strategies and trends that are redefining the future of the industry.

Bye bye middle man

We are seeing more and more 100% online brands and startups that are eliminating the different logistics channels and bridging the gap with their consumers by offering niche products, focused on sustainability, personalization and a premium experience. This has created a wake-up call for industry giants, and in order to not be left behind this momentum, they have started to buy many of these brands to create a new experience with their consumers. And this buying doesn’t just start from the pandemic, Unilever, for example, bought several, including Dollar Shave Club in 2016 and Schmidt’s Naturals in 2017.

Other brands such as Pepsi announced that they will create online stores for their consumers to buy their products directly, with 0 intermediaries, this with the objective of helping to develop skills and value through E-comm in the long term. Although it is a risky move, due to factors such as distance between the factory and the consumer, not doing so would imply a much greater risk as consumers are increasingly looking for a more personal treatment with their preferred brands.

The evolution of the value chain

It´s time to let go the traditional. Technology has come to impact the entire value chain, by creating more automated and disruptive processes to reach the consumer in a more unique and faster ways. In marketing, for example, advanced analytics are to generate promotions, product assortment and even pricing. Today, marketing teams from different CPGs work together with Data Scientists, integrating, consolidating and generating insights that positively affect marketing strategies and budget allocations. In sales, machine learning algorithms help create a more specific sales plan with key actions to ensure optimal negotiations and in the supply chain, experts are seeing how to convert business objectives and supplies into digital projects focused on more convenient and fast solutions.

Extreme personalization.

As we mentioned earlier, consumers are looking for experiences, and brands have to move to create them. According to a McKinsey study, almost 26% of purchases are based on product recommendations and reviews. For CPGs this percentage rises, with 65% in cosmetics and 55% in soaps. Using social networks, not only for the simple fact of being present, but also to listen to insights and understand them, can become a key point to create a better positioning through relevant promotions, allocation of targets, and even innovation and development of products.

Another way to personalize is by creating interest through exclusivity across different E-Commerce platforms. Walmart, for example, offers L’Oreal hydration kits exclusively on walmart.com. Another German company even allows its online users to create their favorite type of muesli using more than 80 ingredients, and it is delivered to its consumers instantly.

But let’s not just stick to E-Comm. Augmented Reality (AR) is an incredible opportunity for CPGs to make experiences from the package. With the help of Smartphones, people can discover more about what they are buying, immerse themselves in the production experience and even find out which product is right for their needs, thus connecting the digital world to the offline world, and optimizing the collection of customer data in a more organic and optimal way.

We have to start acting and fast. Today is the time where we have to understand that markets and industries are moving at the speed of light and we have to captivate consumers right away. At 121 Corp, we move at the same speed as the world. We work hand in hand with our clients, and together we create innovative strategies and product design in record time across their value chain and consumer touchpoints. We know that in this year and the new years to come, we will not only need to have the perfect product with the same promotions and campaigns as always, but we will have to put ourselves in the consumers’ shoes. Understanding their tastes, needs, values and purposes, in order to create experiences that excite them and make them fall in love with a brand.

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