The Now Gen

Business

Brands

The importance of a solid brand’s purpose

Brand purpose is vital because it demonstrates to your customers that you are more than your products, services, or advertising efforts. You have a goal that is larger than merely making a profit. A new generation of customers wants businesses to stand for something broader than the items they sell. They want businesses to represent an inspirational ethos, have a strong point of view, and take action to influence the world positively. So check out if your brand has the guidelines to earn a check on the purpose section.

Examine your own brand’s purpose as well as the brand you represent

A brand mission is a brand’s reason for existence other than to make money. It’s the ‘Why?’ behind the brand, the spirit of your company — it connects with customers on an emotional level via shared ideals, solved challenges, and distilled meaning. It propels business, helps individuals, and improves society: Is your brand’s motivation for a purpose other than to make money?

Think of your brand purpose manifests itself positively in the eyes of others? Is it capable of fostering emotional attachments and connections? After all, we are all in the same boat, so ask yourself if your brand is improving business, people, and society; most importantly, how do these responses relate to your company’s or product’s brand?

Difference between brand purpose and brand vision, mission, and values

So far, we’ve discussed the brand purpose, but it’s equally critical to define what a brand’s mission isn’t. Your brand’s purpose is not the same as its vision, mission, or values. They are interconnected; each builds on the other. However, if your brand’s vision, mission, and values are the building bricks, consider your brand’s purpose of being the foundation.

Where you are heading is defined by your brand vision. Your mission will determine how you will get there. And your values will determine how you act along the way. They are all inward-looking. They represent you when discussing your brand. They are crucial to identify, but none are as potent as your purpose.

Your purpose—or Big Audacious Meaning—is the overarching explanation for why you do what you do. It should be placed above the vision, purpose, and values to educate and guide them. It is priceless because it is outward-looking, defining the change you will make in a person’s life, a community, or perhaps the planet. Clarifying your mission helps consumers understand how your brand benefits them and their world.

Purpose that sells

The concept of brand purpose is especially crucial when marketing to millennials, who favor businesses that generate social and environmental change, according to 71% of them. A groundbreaking global study analyzing the value of brands with a well-defined “Purpose” shows that consumers are four to six times more likely to buy from those brands, as a Forbes article reveals.

In many circumstances, the contemporary customer is seeking a relationship rather than a product. They do not need to be sold; instead, they must be inspired. What emotions does the brand elicit in them? Is it consistent with their fundamental values and beliefs? As consumers’ interests shift, marketers must interact with social audiences deeper, more personal level than ever before.

To build a strong relationship with your brand, you can apply Keller’s brand equity model and boost your brand’s equity. This tool outlines four actions you can take to create and manage a brand that your consumers will support. Overall Purpose-Driven Marketing is at the core of a previous strategy to achieve more significant customer connections.

At 121, we aim to help you achieve your brand’s objective, not to compete against your creative, strategic, or In-House agencies. We adapt and implement your global campaigns to suit and comply with your outlets’ requirements while also aligned with your brand’s equity and helping you build a clear purpose.

From Social & E-comm content, graphic design, digital implementation to integrated production, 121 will work with you to grow your brand while giving you peace of mind. We genuinely believe that we can play a significant role in your success, for us, the Fastest day-to-day Design and Content Studio for many global Fortune 500 companies.

Business

The future of E-Commerce after the vaccine

2020 was sure a year to remember, not only because the pandemic hit us worldwide, but also because it was a year of transformation. We were forced to stop and take a step back. We started reflecting on what is important to us and realizing that nothing was going to be the same as before. 

Behaviors changed for everyone. We moved from eating out to cooking at home, from partying, to enjoying quality family time and from rushing to the nearest store, to buying online. And we see this behavioral shift in a booming 10 year growth in E-commerce happening in just 90 days.

Nevertheless, vaccination is becoming available, and brick and mortar shopping is, little by little, plunging back to normal, so how are these changes going to affect E-Commerce? Is E-Commerce on the verge of an exponential decrease? 

Not quite. 

COVID-19 has undoubtedly left us with a growing desire to escape from our homes, but we are still wary on doing activities we used to do before, and one of those activities is going to an in-store shopping. 

Due to the safety and convenience E-commerce brings to the table, it is becoming a default activity in our daily lives. In a research done in the UK market, 42% of people surveyed said that they will continue to shop online more frequently, even after the outbreak is over. It’s considered that this behavior will persist, but not to the same degree as last year, and all of this depends on the customer satisfaction with the E-Shopping experience. 

With new opportunities come new responsibilities. 

More and more E-shoppers are appearing every day, meaning there’s a new window for opportunities, as well as challenges that force E-shops to innovate and create better solutions for not only attracting new customers, but to keep the existing ones loyal. It’s crucial for companies to implement strategies that will retain their clients and stay relevant in its growing E-commerce competitive market. 

Time for uniqueness. 

E-Commerce companies have to be on the lookout of solutions that match the needs of immediacy, simplicity and convenience to their customers. Nowadays, people have the total control of their shopping and are continuously looking for E-shops that will fulfill their expectations, so it’s up to the companies to keep up with them. 

Build a robust omnichannel customer experience: – More and more people are turning to mobile shopping. Having your site responsive is a must if you don’t want customers to leave (if a site takes more than 5 seconds, the bounce rates will increase at 22.2%). Cultivate direct shopper relationships in every touchpoint, be active in social media with relevant content, have a quick response when help is needed and a quick checkout process are also effective ways to create retention. 

Loyalty programs at its best: – When it comes to E-shop, 75% of customers will only buy once in the same online store, so having a loyalty program is very important if we want people to come back. From creating a point or referrals system like Sephora, to free delivery and special offers, there are so many ways you can create an original top-of-the-line program in your E-Commerce sites that will keep customers happy and loyal. 

Everything has changed, but we are still optimistic that by giving you solutions such as content and fast up-to-date optimizations for your E-Commerce, we will make sure that your customers have a strong, trustworthy relationship with your company that will perdure in time, even when that time is hard.