The NOW Gen

E-Commerce

Brands

Millennials Splurge for Nostalgia

Many Millennials have been accused of being overly sentimental. They are said to live in the past, holding onto childhood memories instead of allowing themselves to adapt and evolve. But what if this is a good thing?

Nostalgia is a bittersweet longing for the past. It can be described as sadness and wistfulness that often accompany childhood, home, and family memories. Nostalgia refers to a yearning for simpler times or the good old days.

We can feel nostalgia for a place, period in time, objects, or experiences. Usually, people get nostalgic at least once every week.

Retailers can use nostalgia as an opportunity for growth. Nostalgia creates joy and comfort, encouraging people to spend more money. Retailers should consider creating nostalgic experiences to boost sales among their Millennial customers.

According to Brandtellers Studio, “Nostalgia marketing consists of using products from the past for the current strategy, awakening the feeling of homesickness in consumers, through the creation of an emotional connection.” These sentiments are crucial to create an emotional bond between the brand and its consumer. 

Whatever it is that makes Millennials feel nostalgic, there’s no doubt that this generation has a strong affinity for things from days gone by. This can be seen not only in their spending habits but also in their style preferences. 

What’s the deal with Millennials and nostalgia?

Nostalgia is a powerful force, and Millennials have it in spades. Studies have found that Millennials are “the most nostalgic generation” as they grew up in the internet age. Exposure to so much information on social media and online certainly has its benefits. Still, it can also lead to anxiety over missing out, which leads some people to seek comfort in their pasts.

Millennials are spending more than ever on retro products like vinyl records and typewriters because of this desire for nostalgia, according to this research from Nielsen.

Does nostalgia have a positive impact on brands?

Nostalgia is a persuasive marketing tool. It’s a way of connecting with people and making people feel good about themselves. Marketers can use nostalgia to sell products and services. 

This is why brands that have been around for decades are still popular today. They tap into our nostalgia for simpler times and remind us what life was like. 

When brands remind people of a past pleasant experience, there is a higher chance of making them feel comfortable and connected. A recent article by Spiralytics mentioned, “People buy certain products that connect them to their childhood because they can keep these items to help the memories stay alive.”

Ways in which your brand can incorporate nostalgia

In a Forbes article, it was stated that nostalgia marketing reaches millennials better than other strategies. “The best campaigns are timely and relevant but must also be authentic with a strong emotional hook to capture the heart.”

Perhaps you are currently considering how to include nostalgia in your brand’s marketing strategy. There are a few ways you can do that; below, I will list three ways.

The first thing to consider is your audience and relevance. You need to understand what customers are looking for in your brand. Millennials are looking to connect with brands like they used to. Being authentic will help your brand stand out as relatable.

To boost sales, you must consider how your products can be sold as nostalgic experiences. By creating an immersive experience that gives customers a sense of belonging and creating a sense of nostalgia, you can increase customer loyalty and make them feel like they’re experiencing something special. 

Bring back products or services but with a twist. Create urgency for consumers by reminding them why the product is unique. This goes hand in hand with learning from your audience. Listen to what they miss from your brand, and bring it back.

In conclusion, nostalgia is a powerful force in the lives of Millennials. Brands can take advantage of this by creating nostalgic experiences that appeal to this generation’s love of memories. Emotional strategies like this one have proven to be successful time and time again. Nostalgia is stronger than ever, and your brand will be too. 

Blog

The New Brick-and-Mortar: Social Commerce

As a society, we constantly look for more convenient ways to cover our need for speed. During the COVID pandemic, formulated marketing strategies to supply consumers’ need for instant gratification were established, like e-commerce and its successor, social commerce. 

Social Commerce started appearing in the U.S. a couple of years ago on popular social media platforms. Although social commerce can be new and confusing for many marketers and brands out there, social commerce has come into existence quite seamlessly in the past years. 

Social commerce, stemming from eCommerce, refers to the shopping experience that occurs directly on a social media platform like Facebook, Instagram, Twitter, and even TikTok. This trend relates directly to the time consumers spend on social media platforms. 

According to Forbes’ article “The Future Of Selling Is Social: Social Commerce Vs. E-Commerce,” consumers spend more time on mobile apps than web browsers. Making social media platforms a most powerful advertising tool than any search engine. “Given that consumers spend more time on mobile apps than on their mobile web browsers, wishful thinking may imply an indirect paradigm shift away from Google, as the world’s most powerful advertising platform, to Facebook.”  

The NOW Gen is all about using social media for entertainment, communication, staying in the loop of news and trends, learning, and even commerce. This instant-gratification-looking generation has made the swift move from traditional e-commerce to social commerce because it feels natural to instantly shop what you are discovering in your social media timelines. The seamless addition of social commerce to the consumer’s routine of social media usage will allow its growth and fulfillment.

In the past couple of years, various social media platforms, from Facebook to Twitter, have invested in features to facilitate selling products. These people-connecting platforms are now integrating live stream events, digital stores, and more to become a selling point to its users. 

Social commerce for the U.S. is still in its early stages, but it is expected to be just as big as in the Asian markets. On the other side of the globe, specifically in China, social commerce is a popular trend amongst social media users. “About 51.5% … of social media users have or continue to purchase via a social media channel.” It is no surprise, since China is also the global eCommerce market’s leader, that they are also leading this social commerce trend globally. “China continues to lead the global e-commerce market, accounting for 52.1% of all retail e-commerce sales worldwide, with total online sales just over the $2 trillion mark in 2021. It also has the world’s most digital buyers, 824.5 million, representing 38.5% of the global total.”

Many brands are getting on social commerce because the consumer is asking for it. As mentioned above, the NOW generation is known for its need for instant gratification. Therefore, the paramount convenience of social commerce is immediacy. 

Consumers are also looking for “mouth-to-mouth” product recommendations, and social commerce allows them to hear directly from brand ambassadors. The social shopping experience is richer than a regular shopping experience. With added social factors, consumers can seamlessly complement their social interactions with the brands they know, trust, and hear from new products or brands.  

As Ad Age has mentioned in their article, “Shopping Trends Every Marketer Should Embrace In 2022”, getting on board with the social commerce experience will give consumers the convenience and engagement they are looking for. “Expanding virtual shopping experiences appearing on social platforms will entice consumers who want a more engaging and convenient way to shop online. The in-store experience will never look the same as everything from easing curbside pickup to concierge services to enhanced AR/VR visualizations will become normal features. Moving forward, brands that engage directly with consumers via content and creator-influenced experiences that come enabled with commerce functionality will capture significant market share.”

Brands are learning from China to implement social commerce strategies. Some trends you can look out for include: video, live stream shopping, live chat, and social influencers. The consumer is looking for these things to be convinced that your product, and brand, is the best option. If you are looking to join the social commerce movement, consider the following ideas:

Choose the right platform and format to showcase your business. It is critical to understand what social platform is used more by your consumer segment. Also, evaluate how you will present your products on social media, now your newest storefront.

Prioritize quality visuals. The social media consumer is constantly flooded with thousands of videos on social media. Your business needs to stand out from the rest to make an impactful shopping experience. Take your time to tailor these assets for your brand and product.

Finally, although this new way of commerce is significantly increasing in our markets, don’t forget to constantly evaluate and adjust your strategy. With the NOW generation, speed and change are crucial to success. Social commerce is here to stay; take advantage of it. 

Business

The future of E-Commerce after the vaccine

2020 was sure a year to remember, not only because the pandemic hit us worldwide, but also because it was a year of transformation. We were forced to stop and take a step back. We started reflecting on what is important to us and realizing that nothing was going to be the same as before. 

Behaviors changed for everyone. We moved from eating out to cooking at home, from partying, to enjoying quality family time and from rushing to the nearest store, to buying online. And we see this behavioral shift in a booming 10 year growth in E-commerce happening in just 90 days.

Nevertheless, vaccination is becoming available, and brick and mortar shopping is, little by little, plunging back to normal, so how are these changes going to affect E-Commerce? Is E-Commerce on the verge of an exponential decrease? 

Not quite. 

COVID-19 has undoubtedly left us with a growing desire to escape from our homes, but we are still wary on doing activities we used to do before, and one of those activities is going to an in-store shopping. 

Due to the safety and convenience E-commerce brings to the table, it is becoming a default activity in our daily lives. In a research done in the UK market, 42% of people surveyed said that they will continue to shop online more frequently, even after the outbreak is over. It’s considered that this behavior will persist, but not to the same degree as last year, and all of this depends on the customer satisfaction with the E-Shopping experience. 

With new opportunities come new responsibilities. 

More and more E-shoppers are appearing every day, meaning there’s a new window for opportunities, as well as challenges that force E-shops to innovate and create better solutions for not only attracting new customers, but to keep the existing ones loyal. It’s crucial for companies to implement strategies that will retain their clients and stay relevant in its growing E-commerce competitive market. 

Time for uniqueness. 

E-Commerce companies have to be on the lookout of solutions that match the needs of immediacy, simplicity and convenience to their customers. Nowadays, people have the total control of their shopping and are continuously looking for E-shops that will fulfill their expectations, so it’s up to the companies to keep up with them. 

Build a robust omnichannel customer experience: – More and more people are turning to mobile shopping. Having your site responsive is a must if you don’t want customers to leave (if a site takes more than 5 seconds, the bounce rates will increase at 22.2%). Cultivate direct shopper relationships in every touchpoint, be active in social media with relevant content, have a quick response when help is needed and a quick checkout process are also effective ways to create retention. 

Loyalty programs at its best: – When it comes to E-shop, 75% of customers will only buy once in the same online store, so having a loyalty program is very important if we want people to come back. From creating a point or referrals system like Sephora, to free delivery and special offers, there are so many ways you can create an original top-of-the-line program in your E-Commerce sites that will keep customers happy and loyal. 

Everything has changed, but we are still optimistic that by giving you solutions such as content and fast up-to-date optimizations for your E-Commerce, we will make sure that your customers have a strong, trustworthy relationship with your company that will perdure in time, even when that time is hard.